Refund policy

All purchases from C+Co. the artisan Collective are covered by Australian Consumer Law.

C+Co is not required to provide a refund or replacement if you change your mind, however you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buyingthe item if they had known about it.

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If the problem is not major, we will first attempt to repair the item. If we cannot repair, we will replace the item. If we cannot replace the item, we will provide a refund in the same method of payment used when purchased.

Please keep your proof of purchase.

EXCHANGES MAY BE OFFERED IF ITEMS ARE RETURNED WITHIN 14 DAYS OF PURCHASE, IN ORIGINAL CONDITION + PACKAGING, WITH PROOF OF PURCHASE. ITEMS MUST BE EXCHANGED AT TIME OF RETURN FOR THE SAME VALUE OR HIGHER. NO CASH CHANGE WILL BE GIVEN IF ITEM IS EXCHANGED FOR LOWER VALUE.

Please ensure your custom order details are correct when placing your order. It is your responsibility to proof your order at time of placement - your payment confirms all order details are correct and you are happy to proceed. Custom orders cannot be exchanged or refunded.

Due to hygiene reasons, we are unable to exchange or return any jewellery items.

 

Returns:

If your item arrives damaged, please notify us via email immediately as our policy lasts 5 days. If 5 days have gone by since you purchased and you have not contacted us, unfortunately we can’t offer you a refund or exchange on your item. 

To complete your return for a faulty/damaged item, we require a receipt or proof of purchase as well as photos showing the damaged item as it arrived to you. Photos of the item in original packaging, as well as the postage packaging and postage label are required for us to assess.

Once assessed, we will notify you of the outcome. Our first attempt is to replace/repair the item, but if unable we will refund your order value + postage to the original payment method if approved.

For change of mind returns, return postage is at the expense of the customer. We suggest posting with Australia post as we will need the proof of post and tracking number.

 

Any questions, please contact us!